Frequently Asked Questions

Order Issues & Returns

  • I received a faulty or incorrect item, what do I do? We are very sorry if your order wasn’t in perfect condition. To fix this ASAP, please contact us within 14 days of receiving your item with the following details:
    • Order ID
    • Photos of the faulty/incorrect item
    • A brief description of the issue
    Please wait for our support team's instructions before returning any items.
  • How do I track my package? Once shipped, you’ll receive a confirmation email with a tracking number. You can use this number on our Order Tracking page or the carrier's website.

Cancellations & Modifications

  • Can I cancel or modify my order? Yes, but only if your order has not entered the processing/packaging stage. We usually accept requests within 12 to 24 hours after the order is placed.
  • What if I entered the wrong shipping address? Contact us immediately. If the order hasn't shipped, we can update it. However, once a tracking number is generated, we cannot change the destination.
  • How do I make a request? Please email support@snkrbeat.com with the subject "Cancellation/Modification - [Your Order ID]".

Shipping & Delivery

  • Do you offer expedited shipping? Currently, we focus on our standard global delivery to ensure every pair is handled with care. Please refer to our Shipping Policy for estimated timelines.
  • What happens if my order is delayed? While we work with reliable carriers, external factors can sometimes cause delays. If your order exceeds the estimated delivery window by more than 7 business days, please reach out to us.

Payment & Promotions

  • What payment methods are accepted? We accept major Credit Cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are secure and encrypted.
  • How do I apply a discount code? Enter your code in the "Discount Code" box during checkout and click "Apply". Please note: codes cannot be applied after an order is placed.
  • Where is my invoice? A digital invoice is automatically sent to your email address immediately after checkout. Please check your spam folder if you don't see it.

Still have questions?

Our support team is here to help you 24/7.

Contact Support